Frequently Asked Questions
Start with a short remote consultation. Most clients receive a Quick Quote within 24 hours. Large scale or multi stage projects may require a $250 on site consultation.
Your Quote outlines team structure, estimated hours, and project scope. Signing the Quote and a 25% deposit secures your dates.
Prep is optional. Decluttering or pre sorting is not expected.
If you want to help speed things up, removing obvious trash, relocating items that clearly belong elsewhere, or tagging known donations can help, but none of this is required. We can work with the space exactly as it is. If anything would meaningfully speed up your session, we will let you know ahead of time.
We arrive fully equipped. The Lead Organizer reviews the plan, confirms goals, and brings you in when your input is needed for editing or layout decisions. This keeps momentum strong while still keeping you looped in.
At the end of the session, we walk you through the completed areas, outline next steps, and leave your space tidy and reset.
You only need to be available for decision making unless we agree otherwise. We can handle the organizing phase independently.
Having you or another decision maker available in person or remotely keeps the project moving and reduces delays.
Yes. Many clients work from home during sessions. Expect a bit more involvement during the earlier portion of the session, then less as decisions are made and systems are implemented.
Minimizing interruptions helps maintain focus and momentum. When possible, arranging childcare or pet care is recommended so you can stay present and decisions do not get derailed.
We have a four hour minimum per session. Travel fees may apply for locations more than fifteen miles from San Francisco.
We invoice for actual hours and services. Packages and retainers are available upon request.
Most single rooms are completed in one session. Larger, high volume, or more complex spaces may require multiple sessions.
Product installation happens only after layout approval to make sure systems are accurate and functional.
Final costs depend on scope and team size. Projects are billed hourly per organizer. We work as efficiently as possible and aim to complete most rooms or spaces in a single session of up to eight hours. The total time depends on the volume of items, the level of editing needed, and your project goals.
Home and Office Organizing Rates
Lead Organizer: $150 per hour
Assistant Organizer: $95 per hour
Concierge Flat-Rate Services
Closet Design ($500): Full service design for up to five spaces including layout, sourcing, scheduling, and project coordination leading up to installation.
Shopping and Design ($350): One round of product sourcing and spatial planning, plus returns for unused items.
Offloading: One to two carloads of donations or consignment items are included per session. Additional carloads may be up to $175 per load.
Yes. Through our Shopping and Design service, we source products tailored to your space, goals, and budget. Products are purchased after the layout is finalized.
If you prefer to handle purchases yourself, we can provide a custom shopping list instead.
We sort and stage items for removal. Donation haul away includes one to two carloads per session.
Larger volumes, bulky items, or specialty disposal can be coordinated with trusted haulers for an additional fee.
Yes. We take before, progress, and after photos for documentation and planning.
Some images may be used in our marketing. Clients have the option to opt out of marketing use when signing their quote and policy agreement, and we fully honor that preference.
We adjust pace, communication style, and decision making support based on your needs.
Systems are designed around usability and maintenance, not perfection, so your space feels realistic and sustainable.
Yes. Monthly and seasonal refresh sessions help keep your systems tuned, updated, and working for your current season of life.
We offer two levels of support:
Option One: Pre Move Coordination (flat fee $500)
We manage timelines, vendor coordination, mover scheduling, and supply planning. This option does not include packing, moving day, or post move setup.
Option Two: Full Service Move Management (flat rate or custom quote)
Complete support including packing, vendor oversight, move day coordination, unpacking, product sourcing, full home setup, and final system installation.